Refund Policy
At DreamHut, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free refund policy to ensure your peace of mind. Please review the following refund policy for information on eligibility, procedures, and timelines.
1. Eligibility:
-
To be eligible for a refund, items must be returned in their original condition, unworn, unwashed, and with all original tags attached.
-
Refunds are only available for eligible items returned within 30 days of the original purchase date.
2. Return Procedure:
-
To initiate a return, please contact our customer service team at contact@dreamhut.com to request a return authorization (RA) number.
-
Once you have received your RA number, securely package the item(s) you wish to return and include the RA number on the outside of the package.
-
Ship the return package to the address provided by our customer service team using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer.
3. Refund Processing:
-
Once we receive your return package, our team will inspect the returned items to ensure they meet the eligibility criteria.
-
If the return is approved, we will process a refund to the original method of payment within 5-7 business days. Please note that it may take additional time for the refund to reflect on your account statement, depending on your financial institution.
4. Exclusions:
-
Certain items are not eligible for return or refund, including final sale items, clearance items, and personalized or customized products.
-
Shipping fees and any applicable taxes or duties paid at the time of purchase are non-refundable.
5. Damaged or Defective Items:
-
If you receive a damaged or defective item, please contact our customer service team within 72 hours of receiving your order to report the issue and request a replacement or refund.
6. Contact Us:
-
If you have any questions or concerns about our refund policy, please contact us at contact@dreamhut.com. Our customer service team is available to assist you and ensure your satisfaction with every purchase.
-
DreamHut reserves the right to modify or update this refund policy at any time without prior notice. Thank you for shopping with us!
REFUND POLICY
Secure Payment
Payment information is processed securely.
Free Shipping Over $150
Free shipping
on domestic orders over $150